Report a Bug or Share a Concern

We are committed to providing you with the best experience possible. If you encounter any technical issues, bugs, or have general concerns, please let us know! Your feedback is invaluable in helping us improve.

1) How to Report a Technical Issue (Bug)

Please send an email to info@cyberuniverse.uk with the following three essential details. The more information you provide, the faster our technical team can resolve the issue.

• A Clear Description: Explain what happened and what you expected to happen.
• Steps to Reproduce: List the specific actions you took leading up to the issue (e.g., 1. Logged in. 2. Clicked 'Settings'. 3. Tried to save new password.).
• Supporting Information: Include any relevant screenshots, error messages, or details about the browser and device you were using (e.g., Chrome on Desktop, iOS 17 on iPhone 15).

2) General Questions or Assistance

For general inquiries, feature suggestions, or if you need further assistance that isn't related to a technical bug, please contact our support team.

• Email: info@cyberuniverse.uk

Thank you for your cooperation and for helping us maintain the quality and functionality of our platform!

3) Policy Review and Clarification

• Review: This policy shall be reviewed annually and updated as necessary to ensure ongoing compliance with UK legislation and best practice.
• Clarification: If any part of this policy is unclear, clarification should be sought from info@cyberuniverse.uk